Feedback and complaints
We value all feedback. Please let us know at any time what you think.
We always strive to provide a high level of service. If anything is wrong, we want to know so that we can put it right. Please tell us if there is a problem so that we can try to resolve the situation promptly. You are welcome to contact our Practice Managers or our Chambers Director.
If you wish to make a formal complaint, please follow our complaints procedure. We encourage you to raise issues informally first, but if this is not successful to make a formal complaint. A complaint must be made to Chambers before you can go to the Legal Ombudsman. Our procedure includes details about how to complain to the Legal Ombudsman and the timescales for doing so. Please note that from 1 April 2023 the time limits to complain to the Ombudsman are changing. From that date, the Ombudsman expects complaints to be made to them within a year of the date of the act or omission which you are concerned about or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within 6 months of our final response to you remains the same.
A link to the decision data on the Legal Ombudsman's website can be found here.