Feedback and complaints

We value all feedback. Please let us know at any time what you think.

We always strive to provide a high level of service. If anything is wrong, we want to know so that we can put it right. Please tell us if there is a problem so that we can try to resolve the situation promptly. You are welcome to contact our Practice Managers or our Chambers Director.

If you wish to make a formal complaint, please follow our complaints procedure. We encourage you to raise issues informally first, but if this is not successful to make a formal complaint. A complaint must be made to Chambers before you can go to the Legal Ombudsman. Our procedure includes details about how to complain to the Legal Ombudsman and the timescales for doing so. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

A link to the decision data on the Legal Ombudsman's website can be found here.